Most Americans have a credit card or two that help them with their financial lives. Well, it can be easy to misuse a credit card and find yourself in a lot of debt, knowing how to use it the right way to improve your credit score and your financial standing in the world. 71% of Americans have one credit card to their name, totaling around $33.8 billion in payments made in 2015. That’s a lot of money spent!

If you’re one of these millions of Americans who own a credit card, you understand that it’s important to use it safely. You never know when someone might steal your data and make a charge to your card. The situation might not even be as dramatic as that. You may find that purchase was double charged or they took out more than they should have for the purchase. There are a lot of ways that you could find yourself in credit card trouble, some of which might be easier to have amended than others. In the event that a call to your credit card company isn’t enough to dispute or remove a fraudulent charge, you may need to consult with a credit card debt attorney in Plymouth

Regardless of the reason, you might find yourself in the position of having to dispute a charge or even to ask for a refund. The problem is, this isn’t always an easy process to go through. It can be quite difficult and time-consuming to dispute a charge and go through the entire situation required by the credit card company to prove the dispute on your behalf. You might even find that the store, online or in-person, will refuse to honor your request for a refund. 

Do you know how to handle this situation when it comes up? Would you even know how to dispute a charge? What are the best situations in which you should dispute a charge? This article will answer all those questions and more.

Examples of When to Dispute Your Charge

Sometimes you might run into a billing error that will require you to dispute the charge. You may not do it on purpose, as sometimes the system they’re working with will overcharge you. In this situation, you need to take care of it right away and often times the merchant is willing to work with you to make it right. 

Another situation that happens is fraud. It can be easy to gain access to your account information in this day and age, even with credit cards being marketed as increasingly secure payment options. Someone could steal your credit card number, or even your identity and take out a credit card in your name. Either way, hackers, scammers, and fraudsters abound all around you and if you find purchases being made in your name, you have every right to dispute the charges. 

You might also find that the product that you ordered did not ship properly. Maybe it was broken or wasn’t what you expected it all. That is another instance in which you can dispute the charge. The first thing to do might be to try to work it out with the merchant instead. They may be willing to send you a new product or give you a refund. But if they don’t, you might have to resort to disputing.

The Best Way to Dispute a Charge on Your Plymouth Credit Card

If you looked at your credit card statement and found a mistake, would you know how to dispute it? There may be multiple options for you to click and dispute the charge. You may be able to get online and send your credit card company an email. But the best course of action is to call the company immediately. Do not wait for a single second. In the event of fraud, the company will most likely jump into action and remove that charge right away. 

There are laws that are designed to protect you in case of fraud. The merchant or even your company might force you to pay for the fraud unless you can prove it. You are protected by the Credit Card Act, which was put into place back in 2009, making it so that you are not personally responsible for more than $50 of fraudulent charges.  

All companies are going to be quicker to deal with fraud. If you’ve been overcharged or want a refund, there’s a different process to go through. Your credit card company will give you up to 60 days to contact them to dispute any charge that has been made on your account. They may even want you to contact them in writing and have proof that you were overcharged. The company will then have 30 days to respond to you and fix the problem within two billing cycles. 

If neither the merchant nor the credit card companies are willing to help you, then you can contact a credit card debt lawyer Plymouth to help deal with the situation. A credit card debt lawyer will know the laws in your area that protect consumers against fraud and other issues. They can help you contact your credit card company to let them know you’re unhappy with their service.

Different Companies Have Different Policies 

Everything written above is a general statement and process. Every company will handle disputes differently. Some may add fees or interest to a disputed charge while you fight it. That’s a completely unfair thing to do, but the bank or company you go through may have a process for you to prove the fraudulence or overcharge in your case.

They will provide opportunities for you to submit a dispute, often in the online banking center of their websites. You can log into your account and make an online dispute. Again, the best course of action here is to call them and take care of the situation as soon as possible. You should also understand how long each bank might take to process a dispute. For example, Capital One can take up to 90 days. 

Some banks, like Wells Fargo, offer a major perk with their card, such as zero-liability protection. This means that you’re never going to be held responsible for fraudulent charges. Some banks and credit cards are really good with this in an effort to help fight back against fraud. They may want to help you, but you still need to understand the rules and regulations behind it.